Booking Policy
1. Reservation Process
1.1. Bookings can be made through our website, mobile application, or by contacting our customer service team.
1.2. Passengers must provide accurate and complete information during the booking process, including passenger details and contact information.
2. Ticket Confirmation
2.1. Upon successful booking, passengers will receive a booking confirmation via email or SMS.
2.2. The booking confirmation will include the booking reference (PNR/Ticket Number), travel details, and payment information.
3. Payment Methods
3.1. We accept payments via credit/debit cards, net banking, and other specified payment methods available on our platform.
3.2. Payments must be made in full at the time of booking to confirm the reservation.
4. Pricing and Fare Rules
4.1. The fare for each booking is determined by factors including route, date, time of booking, and availability.
4.2. Fare rules, including refund and cancellation charges, are as per our cancellation policy (refer to the cancellation policy section for details).
5. Seat Selection
5.1. Passengers may select their seats during the booking process, subject to availability.
5.2. Seat preferences are honoured to the extent possible but are not guaranteed and may be subject to change based on operational requirements.
6. Special Requests
6.1. Passengers requiring special assistance (e.g., wheelchair access, assistance for elderly passengers) should inform us during the booking process.
6.2. We will make reasonable efforts to accommodate special requests but cannot guarantee availability on all services.
7. Booking Confirmation
7.1. A booking is considered confirmed only after successful payment and receipt of a booking confirmation.
7.2. Passengers must carry either a printed copy or display the e-ticket on their mobile device along with a valid photo ID at the time of boarding.
8. Modification and Cancellation
8.1. Passengers may modify or cancel their bookings through our website, mobile application, or by contacting our customer service team.
8.2. Modifications and cancellations are subject to our cancellation policy (refer to the cancellation policy section for details).
9. Booking Assistance
9.1. For any assistance related to bookings, passengers can contact our customer service team at support@bodolandtransport.com or +91 9403890277.
9.2. Our customer service team is available 9 AM to 5 PM to assist with any booking-related queries.
10. Privacy and Data Security
10.1. We respect passenger privacy and handle personal data in accordance with our privacy policy.
10.2. Passenger contact details are used solely for booking-related communication and are not shared with third parties except as required by law or with passenger consent.
11. Policy Updates
11.1. Bodoland Transport reserves the right to modify this booking policy at any time. Changes will be effective upon posting on our website or mobile application.
11.2. Continued use of our services after any changes indicates your acceptance of the modified booking policy.
Cancellation Policy
1. General Terms
1.1. Cancellations can be made through our website, mobile application, or by contacting our customer service team.
1.2. The refund amount will be based on the timing of the cancellation relative to the scheduled departure time.
1.3. All refunds will be processed back to the original method of payment within 7 to 14 days of the cancellation.
2. Cancellation Timeframes and Refund Amounts
2.1. More than 6 Hours Before Departure:
– Passengers can cancel their tickets up to 6 hours before the scheduled departure time.
– Refund: The full ticket amount will be refunded, excluding service fees
2.2. Between 6 Hours and 1 Hour Before Departure:
– Passengers can cancel their tickets between 6 hours and 1 hour before the scheduled departure time.
– Refund: 70% of the ticket amount will be refunded.
2.3. Less than 1 Hour Before Departure:
– Cancellation is not allowed within 1 hour of the scheduled departure time.
– No refund will be issued for cancellations made within this period.
3. No-Show Policy
3.1. If a passenger fails to board the bus at the scheduled departure time, it will be considered a “No-Show.”
3.2. No refund will be issued for No-Show passengers.
4. Partial Cancellations
4.1. For round-trip bookings, passengers may cancel one leg of the journey while retaining the other.
4.2. The refund for the cancelled leg will be processed according to the cancellation charges outlined above.
5. Modifications
5.1. Modifications to bookings (e.g., change of date, time, or passenger details) may be allowed subject to availability and additional charges.
5.2. Requests for modifications must be made at least 10 hours before the scheduled departure time.
6. Operator Cancellations
6.1. In the event that Bodoland Transport cancels a bus service, passengers will be notified as soon as possible.
6.2. Passengers will be offered the option to reschedule to a different bus or receive a full refund.
6.3. We are not responsible for any additional costs incurred by passengers due to the cancellation (e.g., accommodation, transportation).
7. Special Circumstances
7.1. In cases of force majeure (e.g., natural disasters, strikes, pandemics), cancellations may be handled differently. Passengers will be notified of any special policies applicable in such circumstances.
7.2. Refunds or rescheduling options in these cases will be at the discretion of Bodoland Transport.
8. Refund Process
8.1. Approved refunds will be processed within 7 to 14 days of the cancellation request.
8.2. Refunds will be credited back to the original method of payment used during booking.
8.3. In the event of payment gateway delays or issues, Bodoland Transport will not be held liable but will assist in resolving the issue with the payment provider.
9. Contact Information
For any questions or assistance with cancellations, please contact our customer service team at: +91 9403890277
10. Policy Updates
10.1. Bodoland Transport reserves the right to modify this cancellation policy at any time. Any changes will be effective upon posting on our website or mobile application.
10.2. Continued use of our services after any changes indicates your acceptance of the modified cancellation policy.
Luggage Policy
1. General Guidelines
1.1. Each passenger is allowed to carry a specific amount of luggage free of charge. This includes both checked luggage and carry-on items.
1.2. The allowed luggage weight and dimensions may vary depending on the bus operator and route. Please check your ticket or contact our customer service for specific details.
2. Checked Luggage
2.1. Each passenger is permitted to bring up to 22.7 kg of checked luggage.
2.2. Checked luggage must not exceed 62 linear inches (158 cm) total
2.3. Additional charges may apply for luggage exceeding the free allowance. Excess luggage fees must be paid at the time of boarding.
2.4. All checked luggage must be properly tagged with the passenger’s name, contact information, and destination.
3. Carry-On Luggage
3.1. Passengers are allowed one piece of carry-on luggage that fits in the overhead compartment or under the seat in front of them.
3.2. Carry-on luggage must not exceed 7 to 11 kg and around 45 linear inches (114 cm)
3.3. Items such as laptops, cameras, and other valuables should be kept in carry-on luggage. We are not responsible for any loss or damage to valuables placed in checked luggage.
4. Prohibited Items
4.1. The following items are not allowed in either checked or carry-on luggage:
– Hazardous materials, including flammable liquids and explosives
– Weapons or sharp objects
– Illegal substances
– Perishable goods
– Any other items prohibited by local laws or bus operator policies
5. Special Items
5.1. Oversized items, such as sports equipment or musical instruments, may be carried subject to space availability and additional charges. Please contact our customer service in advance to make arrangements.
5.2. Fragile items should be appropriately packed to avoid damage. We are not liable for any damage to such items.
6. Lost or Damaged Luggage
6.1. Responsibility for Luggage
– 6.1.1. Passengers are solely responsible for their luggage at all times.
– 6.1.2. The bus company will not be liable for any loss or damage to luggage, whether checked or carry-on.
6.2. No Compensation
– 6.2.1. The bus company will not provide compensation for any lost or damaged luggage under any circumstances.
6.3. Documentation
– 6.3.1. Passengers should retain all relevant documentation, including tickets and baggage claim checks, for their records.
– 6.3.2. These documents may be required for reporting purposes.
6.4. Security and Care
– 6.4.1. While the bus company takes measures to ensure the security and proper handling of luggage, passengers are encouraged to carry valuable items with them.
– 6.4.2. Passengers are advised to use secure locks on their bags.
7. Luggage Security
7.1. Passengers are responsible for ensuring that their luggage is securely packed and locked.
7.2. For security reasons, passengers may be required to open their luggage for inspection upon request by the bus staff or security personnel.
8. Changes to Luggage Policy
8.1. We reserve the right to modify this luggage policy at any time. Changes will be effective upon posting on our website or mobile application.
8.2. Your continued use of our services after any changes indicates your acceptance of the modified luggage policy.
9. Contact Information
If you have any questions or need further assistance regarding our luggage policy, please contact us at: 9403890277
Onboard Policy
1. Boarding Procedure
1.1. Passengers must arrive at the boarding point at least 15 minutes before the scheduled departure time.
1.2. Passengers must present their e-ticket or booking confirmation (printed or on a mobile device) and a valid photo ID for verification before boarding.
2. Seating and Comfort
2.1. Passengers must occupy the seat assigned to them as per their ticket.
2.2. Reclining of seats should be done carefully and considerately to avoid inconvenience to other passengers.
3. Conduct and Behaviour
3.1. Passengers are expected to behave in a respectful and courteous manner towards fellow passengers and staff.
3.2. Loud conversations, disruptive behavior, and any form of harassment or violence will not be tolerated.
3.3. Consumption of alcohol or illegal substances is strictly prohibited onboard.
4. Smoking Policy
4.1. Smoking, including the use of electronic cigarettes, is strictly prohibited on the bus.
5. Luggage and Belongings
5.1. Passengers are responsible for their luggage and belongings.
5.2. Luggage should be stored in designated areas and properly secured to prevent shifting during travel.
6. Food and Beverages
6.1. Consumption of light snacks and non-alcoholic beverages is permitted onboard.
6.2. Passengers are responsible for disposing of any waste responsibly in the provided bins.
7. Emergency Procedures
7.1. In case of emergency or accident, passengers must follow instructions from the bus staff.
7.2. Emergency exits and safety equipment should only be used in case of an emergency.
8. Pets and Animals
8.1. Pets and animals (except service animals) are not allowed onboard.
9. Compliance with Regulations
9.1. Passengers must comply with all local laws, regulations, and directives issued by the bus operator or staff.
10. Enforcement of Policy
10.1. Non-compliance with this onboard policy may result in denial of boarding, removal from the bus, and/or legal action as deemed necessary by Bodoland Transport.
11. Contact Information
For any questions or concerns regarding the onboard policy, please contact our customer service team at: 9403890277
Refund Policy
Refund Eligibility
1. Cancellation Period:
- Tickets can be cancelled up to 6 hours before the scheduled departure time to receive a refund of 70% of the ticket price.
- Cancellations made more than 6 hours before departure will receive a refund of the ticket price minus a nominal service fee.
- Cancellations are not allowed within the last hour before departure.
2. Non-Refundable Tickets:
Some tickets may be non-refundable or have specific cancellation conditions clearly communicated at the time of booking. Non-refundable tickets will not be eligible for any refund.
3. Force Majeure:
In cases where the trip is cancelled due to unforeseen circumstances such as natural disasters, strikes, or government-imposed travel restrictions (force majeure), a full refund will be provided regardless of the cancellation period.
Refund Process
1. Request:
To initiate a refund, users must contact our customer support team via phone, email, or through our website, or App. Cancellations cannot be processed without contacting customer support.
2. Processing Time:
Refunds are processed to the original payment method used for booking within 7-14 business days from the date of cancellation. Actual refund timelines may vary depending on the payment provider and bank processing times.
3. Cancellation Fees:
For cancellations made within 6 hours before departure, a 30% cancellation fee will be deducted from the ticket price. Service fees are non-refundable.
Refund Exceptions
1. Missed Departure: No refunds will be provided for missed departures due to late arrival at the boarding point or failure to complete the check-in process on time.
2. Refusal of Service: Refunds will not be provided if a passenger is refused boarding due to failure to comply with boarding requirements, including lack of valid identification or improper ticket presentation.
3. Unused Tickets: Tickets that are partially used or not used at all (no-show) are non-refundable, except as required by applicable law or in cases of force majeure.
Dispute Resolution
1. Disputes: In case of disputes regarding refund eligibility or the refund amount, users may contact our customer support team for further assistance and clarification.
2. Arbitration: Any unresolved disputes related to refunds will be resolved through arbitration in accordance with the laws and regulations of the jurisdiction in which the company operates.
Currency Conversion
1. Conversion Fees: For international bookings, refunds processed in a currency other than the original booking currency may be subject to currency conversion fees or differences in exchange rates. These fees are borne by the user and may affect the final refunded amount.
Policy Updates
1. Changes: This refund policy is subject to change at any time without prior notice. Users are encouraged to review the policy periodically for updates and amendments.